This policy explains when a refund is available, when it is not, and what happens if you decide to stop. It applies to The Strong Finish – Dissertation Coaching Program and to any other coaching program offered by GradCollective, the trading name of 1543120 B.C. LTD. Our programs are offered exclusively to PhD and doctoral candidates.
Please read it before you enroll. Your purchase is made from Digistore24 Inc., which acts as the seller of record. Your right to cancel or obtain a refund arises under Digistore24’s terms of sale, not under this policy. This policy explains how returns work in practice and what happens between you and GradCollective when a refund is given. The Coaching Services Agreement, which you accept at onboarding, sets out how we deliver the program.
1. Summary
1.1Digistore24’s current return period for this program is 60 days from the date of purchase. You may cancel your purchase and request a full refund within that period. Please check the return policy shown at checkout before you buy, as it governs your purchase.
1.2You buy the program from Digistore24, not from GradCollective. Refunds are decided by Digistore24 under their return policy for this program.
1.3After the return period, if we have not brought your work to a submission-ready standard, our Readiness Guarantee gives you more coaching and more revisions at no extra cost. The Readiness Guarantee is not a money-back guarantee: it does not add any refund right beyond the Digistore24 return period.
1.4We do not guarantee that you will submit, pass, or be awarded a degree, and no refund arises from any academic outcome.
1.5A substantial part of the program is delivered within the first 60 days (the Foundation Phase): your coach contacts you within 24 hours of your order, you receive your written diagnostic report in days 2 to 5, your week-by-week completion plan in week 1, and your weekly 1:1 sessions begin in week 1.
1.6The provisions set out below apply in full and should be read together with the Coaching Services Agreement and with Digistore24’s terms of sale.
2. How Refunds Work
2.1Digistore24 Inc. is the seller of record for this program. When you buy, your contract of sale is with Digistore24, and they handle payment, receipts and refunds.
2.2Whether a refund is available, and for how long after purchase, is set by Digistore24’s return policy for this program. That policy is shown at checkout and applies to your purchase. Digistore24’s current return period for this program is 60 days from the date of purchase.
2.3To request a refund, contact Digistore24 using the details on your purchase receipt. GradCollective cannot approve, refuse or process a refund of money paid to Digistore24.
2.4If you are unsure whether a refund applies to you, you are welcome to contact us and we will point you to the right place, but the decision rests with Digistore24.
2.5When a refund is issued, your access to coaching sessions, recordings, templates and all other program materials ends immediately, and you must stop using and delete any materials we have given you.
3. If You Stop Without a Refund
3.1If no refund is issued by Digistore24, you remain enrolled for the rest of your program period.
3.2You may stop attending at any time, but no credit, carry-forward or substitute benefit arises, and stopping does not change what you owe Digistore24 under your payment plan.
3.3This applies whether you stop because your circumstances change, because you pause your studies, because you withdraw from or change your academic program, or for any other reason.
3.4Basis for this position. GradCollective accepts a limited number of clients in each intake. When you accept a place, that place cannot be offered to anyone else, and we reserve coaching capacity for your whole program period from the day it starts. Your fee pays for that reserved capacity, not for the number of sessions you use.
3.5Unused sessions are not refunded, exchanged for credit, or carried forward. Sessions you miss, or cancel with less than twenty-four (24) hours’ notice, count as delivered, except that you may reschedule two (2) such sessions per program at no charge.
4. The Readiness Guarantee
4.1We guarantee our own work. We will keep working with you, through revision rounds within your program period, to bring your dissertation to a submission-ready standard.
4.2If you believe we have not met that standard, tell us in writing before your program period ends and explain where you think it falls short. Where we agree, we will provide whatever additional sessions, revision rounds, or written feedback are reasonably needed, at no extra cost.
4.3Nature of the remedy. The Readiness Guarantee is a commitment to the standard of our work. It is not a money-back guarantee, and it does not give rise to a refund, a reduction in your fee, or a claim for damages. Apart from the Digistore24 return period described in Section 2, GradCollective does not offer a money-back guarantee.
5. No Guarantee of Academic Outcome
5.1We provide coaching, feedback, and mentorship. The work remains yours, and so do the decisions about it.
5.2We do not guarantee that you will submit, that you will pass, that your dissertation will be approved, that you will achieve any particular grade or defense result, that your supervisor or committee will decide anything in particular, or that you will achieve any publication, funding, visa, or employment outcome.
5.3No refund arises from any academic outcome, including a result you are unhappy with.
5.4Results described by other clients reflect their own individual experience. Individual results vary.
6. Price and Payment
6.1The program price is USD 6,500, payable to Digistore24. You may pay in full or, where Digistore24 offers a payment plan, in two installments of USD 3,250 each on the schedule shown at checkout.
6.2GradCollective does not collect, hold or process your payment and does not store your payment details.
6.3If Digistore24 confirms to us in writing that your payment or payment plan is in default, we may suspend or end your access until the position is resolved. Suspension does not extend your program period.
6.4Questions about price, installments, receipts or refunds should go to Digistore24. Questions about your coaching should come to us.
6.5If you believe an amount has been charged incorrectly, please contact Digistore24 before raising a dispute with your bank or card issuer. Direct resolution is ordinarily faster.
7. Termination by GradCollective
7.1Where GradCollective terminates your program for cause, including a request for assistance that would constitute academic misconduct, misuse of our materials, or abusive conduct toward our personnel, no refund arises.
7.2Where GradCollective terminates your program other than for cause, including where we cease to offer it, we will notify Digistore24 and request a refund to you of the proportion of the price corresponding to the sessions not delivered.
8. Exceptional Circumstances
8.1In exceptional circumstances, including serious illness or bereavement, GradCollective may agree a credit or a deferral, or may ask Digistore24 to issue a refund.
8.2This is at our discretion, and any agreement will be in writing. Agreeing to something in one case does not create an entitlement in any other.
8.3Clients experiencing such circumstances are encouraged to contact us rather than discontinue participation without notice, so that a suitable arrangement can be considered.
9. Making a Cancellation or Refund Request
9.1Refund requests. Requests for a refund of money paid to Digistore24 must be made to Digistore24, using the contact details on your purchase receipt. GradCollective cannot approve, refuse or process a refund.
9.2Everything else. Cancellation notices and inquiries concerning this policy must be made in writing to the address below, stating your full name, the email address under which you enrolled, and the grounds for the request.
1543120 B.C. LTD., carrying on business as GradCollective
Unit 318 - 10168 149 Street, Surrey, British Columbia V3R 0E9, Canada
Email: [email protected]
9.3We will acknowledge your message and respond within ten (10) business days.
10. Statutory Rights
10.1Nothing in this policy removes or limits any right you have under consumer protection law that cannot lawfully be excluded. Where such a right applies, it applies in addition to this policy.
11. Changes to This Policy
11.1We may update this policy from time to time. The version that applies to you is the version published when you enrolled, together with the Coaching Services Agreement you accepted and Digistore24’s terms of sale at the time of your purchase. Changes do not apply retrospectively to programs already purchased.
11.2When we make a change, we will update the “Last Updated” date at the top of this page.